As a Managed IT Services Provider, Abel Solutions leverages multiple software platforms to execute the IT strategy that’s best for your business.
We do, however, believe that you should first assess the efficiency of your organization’s current IT strategy and staff before reaching out to a Managed IT Services Provider.
Not all Managed IT Services Providers are built the same
When your business is seeking out a Managed IT Services Provider, always remember that not all providers are built the same! Different providers offer different service packages—some take the one-size-fits-all approach, while others truly customize their services to fit your industry, business size, and business goals.
With the wide availability of different Managed IT Services Providers, it’s tempting to choose the cheapest—after all, IT is not your world, and it’s difficult to determine quality of support. And in most cases, you get what your pay for. But this doesn’t mean that high-priced providers automatically result in better service.
The most important criteria to consider when choosing a Managed IT Services provider consideration is their experience with your industry, the flexibility of their service offerings, and their ability to report on their efficacy.
Questions to ask a potential Managed IT Services Provider
Before you sign up for a partnership with a Managed IT Services Provider, here are some vital questions to ask them:
- Are they familiar with your industry?
- Do they offer routine checkups or network assessments?
- Are they able to support the technology that you have?
- Are they scalable?
- What is their policy regarding on-demand support?
- Are they able to offer solutions you won’t get with other providers?
- Is it possible to bundle your services into one monthly billing?
- What are you going to get as a return on your investment?
Once you have the answers to these questions, it’s time to compare them with your business’ short-term and long-term needs. Does this Managed It Services Provider feel like a potential strategic partner, or a band-aid?
Warning Signs to avoid with Managed IT Services Providers
Many companies will rush you to sign a service contract without understanding your unique environment. This can result in overspending or underutilization. A quality Managed IT Services Provider will give you a 360º audit of your current IT infrastructure, then collaborate with you on how best to allocate budget and resources.
Many IT service providers still follow a break-fix model—they respond only to issues as they arise, rather than anticipating problems before they start. Not only does this risk serious downtime for your IT infrastructure, it could drastically affect daily operations and hurt your bottomline.
It’s better to work with a service provider that takes the time to explain things clearly so you understand. You should be able ask questions and make informed decisions about your IT.
Any good Managed IT Services provider will take the time to get to know your business and evaluate your IT needs in the context of your industry and business goals. Many providers will immediately offer a standard package without considering your specific needs. Not only is this a warning sign that they won’t protect your IT infrastructure the way it needs to be protected—it’s also a means for charging you extra for services that should already be included in your package.
Many IT service providers wait until vulnerabilities are exposed before they offer a solution that entails emergency services that potentially are charged a la carte.
Look for proactive IT service providers who are available to assist you 24 hours a day, 7 days a week. They will monitor your system and look for possible issues to fix them before they become a problem. This can help you save time and money over the long-term.
A good Managed Services Provider will provide flexible solutions that integrate well with your existing systems. Any provider that insists your IT infrastructure adapt to their solution is a serious red flag. Not only is it highly likely that future integration issues will arise—rigid solutions often imply a turn-and-burn business mentality for the provider.
At Abel Solutions, we provide our clients with the Managed IT Services solution that best fits their current business makeup and strategy. Whether you need support for your IT team, or a full-scale outsourcing of all your IT needs, we’ll help you asses the best path forward.
Contact us today to find out how we can help your company.