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Service Advisory
Microsoft 365 and Outlook Disruptions
Updated November 13, 2026
Some users may continue to experience intermittent issues accessing Outlook, sending or receiving email, or using related Microsoft 365 features as Microsoft works to restore full service.
If these issues are affecting your business, our support team is available to help assess the impact and provide guidance.
Unable to use email or need urgent assistance?
EMAIL SUPPORT
PHONE SUPPORT
HELPDESK HOURS
Monday – Friday, 8 AM – 8 PM ET
(excluding U.S. National Holidays)
EMAIL SUPPORT
The best way to contact our helpdesk is via email.
When requesting support, describe your issue in detail. If needed, attach documents or images that provide further detail on the issue.
When our ticketing system receives your support request you will receive a notification that it has been created along with a ticket ID. Additional notifications will be sent as the ticket is updated or assigned, and communications with our technicians will be appended to these emails.
NOTE: Whenever possible, send support requests from your business email address.
Support requests from unknown domains may result in a delayed response.
PHONE SUPPORT
You may also open a support request over the phone.
This is the recommended contact method if you have an urgent issue or if email or internet connectivity is unavailable to you.