Managed IT & Cybersecurity Services
From augmenting your internal IT team to providing end-to-end IT support, our Managed IT & Cybersecurity Services offer flexible solutions tailored to your specific needs.
Managed IT & Cybersecurity Services for On-Premises, Cloud, and Hybrid environments.
Solutions custom-fit to your operational needs and business growth.
Get proactive with Managed IT Services
You must also plan for supporting, maintaining, and growing your technology foundation to keep pace with the growth of your business and the changing technology landscape.
Business today depends on a robust, reliable, and secure technology infrastructure. Organizations of all sizes require enterprise-grade security, monitoring, and proactive support from their Managed IT services provider.
Go Beyond Break-Fix Support
Our approach to Managed IT and Cybersecurity Services goes beyond break-fix technical support to a single-source IT partner—so you can focus on the things that matter for your business.
Our methodology encompasses Onboarding, End-User Support, Infrastructure Management, Cybersecurity Services, and Strategy to not only maintain what you have today but help your business forge a path to greater success through technology.
End-User Support
We understand the importance of providing exceptional end-user support to ensure your business operates smoothly. With our comprehensive End-User Support, you can focus on your core business activities while we handle the technical aspects. Our knowledgeable team is here to provide you with peace of mind and confidence that your IT infrastructure is in capable hands.
Our comprehensive End-User Support offering encompasses the following key features:
Unlimited Support on Devices
With our services, every member of your team can enjoy unlimited support for any issues or questions related to your managed devices. Our expert technicians are available to assist you promptly, ensuring minimal disruption to your workflow.
9 x 5 Support for All Users
Your team’s productivity relies on seamless access to IT support. That’s why we offer 9 x 5 support. Our dedicated support team is available five days a week during regular business hours for troubleshooting, software assistance, or general IT inquiries.
Full Lifecycle Asset Management
We handle everything from procurement and deployment to ongoing maintenance, upgrades, and eventual retirement of your devices. This ensures optimal performance, reduces downtime, and maximizes the lifespan of your technology investments.
24/7 Workstation Monitoring
Our team closely monitors your managed workstations around the clock, utilizing advanced monitoring tools and techniques. This proactive approach allows us to detect and resolve problems swiftly, ensuring your systems are always up and running.
Infrastructure Management
Robust infrastructure management plays a critical role in ensuring the stability, security, and performance of your business operations. With our comprehensive Infrastructure Management services, you can trust that your IT infrastructure is in capable hands. We strive to optimize the performance, reliability, and security of your systems, allowing you to focus on your core business objectives with confidence.
As part of our comprehensive services, we offer the following Infrastructure Management features:
24/7 Monitoring of All Managed Servers and Cloud Infrastructure
We take a proactive approach to infrastructure management by continuously monitoring your on-prem and cloud servers, switches, firewalls, wireless access points, and other supporting infrastructure components. Our monitoring systems operate round the clock, allowing us to detect and address potential issues before they impact your business. This ensures that your infrastructure remains reliable and accessible at all times.
Regular Firmware and Software Updates to All Managed Infrastructure
To maintain optimal performance and security, we regularly update the firmware and software of your managed infrastructure. By staying up-to-date with the latest patches and upgrades, we ensure that your systems are protected against vulnerabilities and leverage the latest features and enhancements available.
Management of Backup Systems, Including Backup Software Licenses as Applicable
Data protection is crucial for any business. We manage your backup systems, ensuring that your critical data is regularly and securely backed up. Additionally, we handle the necessary backup software licenses, ensuring that you have the appropriate tools to effectively safeguard your data assets.
Annual Disaster Recovery Testing for Critical Systems
To mitigate the impact of unforeseen events, we conduct annual disaster recovery testing for your critical systems. By simulating real-life scenarios, we verify the effectiveness and reliability of your disaster recovery plan. This proactive approach allows us to identify and address any potential gaps or weaknesses, ensuring that your business can swiftly recover in the event of a disruption.
Remote Monitoring & Management (RMM)
Our Remote Monitoring & Management (RMM) system enables us to efficiently monitor and manage your infrastructure remotely. This includes the continuous monitoring of your managed cloud infrastructure, ensuring its availability, performance, and security. Our dedicated team keeps a watchful eye on your cloud environment, providing proactive support and prompt resolution of any issues that may arise.
Email Protection
To protect users from attacks, we offer comprehensive email protection services, including spam filtering, malware detection, encryption, and phishing prevention, ensuring secure and reliable communication for businesses of all sizes.
Cyber Security Services
It is critical to safeguard your organization’s sensitive data and ensure a secure digital environment. With our Cybersecurity Services, you can have peace of mind knowing that your organization’s digital infrastructure and sensitive data are protected against a wide range of threats.
As part of our comprehensive services, we provide a wide range of Cybersecurity Services, including:
Endpoint Detection & Response
By continuously monitoring and analyzing endpoint activities, our Endpoint Detection & Response (EDR) solutions allow us to swiftly detect and mitigate any malicious activities, ensuring the security of your devices and data.
Managed SOC
Our Managed Security Operations Center (SOC) provides round-the-clock monitoring, threat detection, and incident response. We proactively identify and neutralize threats, minimizing the risk of security breaches and unauthorized access.
Vulnerability Management
Through regular vulnerability assessments and penetration testing, we identify weaknesses in your systems, prioritize them based on risk, and provide recommendations for remediation, ensuring a robust security posture.
Remediation and Posture
In addition to vulnerability identification, our team works with you to develop and implement a tailored security posture that aligns with your business objectives and industry best practices.
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Our Customer Onboarding Process
Unlike providers with a one-size-fits-all approach, we understand the importance of aligning IT strategies with your business goals. Our IT consulting services help you make informed decisions, enabling agile and scalable solutions for your devices and environment.
STEP 1: COLLECTION
- Technology Questionnaire
- Obtain contact information and a VIP list
- Identify pain points, LOB apps, critical elements
- Define project timeline and expectations
- Review the welcome letter and how to contact support
- Conduct on-site assessment
- Deliver documentation
STEP 2: CONFIGURATION
- Ticket management system, other back-office systems
- RMM Agent
- Knowledgebase creation
- Licenses to Abel’s portals/tenants
- Update passwords
- Other tasks based on findings in Collection phase
STEP 3: COLLABORATION
- Review findings from the Collection phase
- Plan and implement changes
- Identify and resolve issues
- Evaluate policies and processes
- Train Abel Solutions IT support staff based on specific client specifications and configurations
STEP 4: PRODUCTION
- Support goes live
- Ongoing monitoring and maintenance
- Advice and stewardship
- Frequent follow-up
- Scheduled and on-demand reports
- Quarterly business review
Introducing our Managed IT & Cybersecurity Services Basic Package
The comprehensive solution for businesses seeking a robust and hassle-free IT experience.
In addition to the exceptional End-User Support, Infrastructure Management, and Cybersecurity services outlined above, this package goes above and beyond to provide you with additional benefits.
Our per-device Managed Services model combines IT support and cybersecurity services, ensuring comprehensive coverage across your entire digital operations, from desktop to mobile devices, on-prem servers to cloud, and the underlying infrastructure.
You’ll be assigned a dedicated Technology Alignment Manager who will serve as your primary point of contact. They will work closely with you to align your technology goals with your business objectives, ensuring that your IT infrastructure fully supports your needs and drives your success.
To ensure ongoing optimization and improvement, we conduct regular Strategic Business Reviews. These assessments help us identify opportunities for enhancing your IT environment, addressing pain points, and streamlining operations, ensuring that your technology continuously evolves alongside your business.
You’ll also enjoy a discounted hourly rate for projects. Whether you’re planning upgrades, expansions, or custom IT initiatives, our team of experts will provide high-quality services at a reduced rate, enabling you to achieve more within your budget.
Stay a step ahead of cyber threats with Cybersecurity-as-a-Service.
While several Cybersecurity Services are included with every Managed IT Services engagement, we also offer Cybersecurity-as-a-Service for end-to-end cybersecurity needs.