Managed IT & Cybersecurity Services
From augmenting your internal IT team to providing end-to-end IT support, our Managed IT & Cybersecurity Services offer flexible solutions tailored to your specific needs.
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Innovate faster and more securely.
Microsoft Azure Security
Microsoft Azure enables us to build on a secure foundation trusted by enterprises, governments, and startups. Your organization and its customers are protected with multilayered security across data centers, infrastructure, and operations.
Microsoft Azure Hybrid Solution
Microsoft Azure allows organizations to choose either public or private clouds, or a hybrid option. This empowers your team with the flexibility to work remotely, securely, and productively from anywhere on any device.
Microsoft Azure Open Source
We build, debug, deploy, and manage applications on your terms. We can leverage multiple languages, platforms, and algorithms to deliver resilient apps that adapt to your organization’s needs over time.
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We’re referring to more than simply CRM (Customer Relationship Management) and ERP (Enterprise Resource Planning) when we talk about business software solutions. These purpose-driven line-of-business applications exist to accelerate the various significant workloads in your organization. For example, consider:
- Sales: Optimize your sales systems and activities. Manage sales teams, gain insight into customer purchasing journeys, and scale up your efforts by attaining more visibility into opportunities and leads.
- Customer & Field Service: Build and create stronger relationships with customers by seamlessly aggregating purposeful data from multiple sources.
- Marketing: Boost your marketing and e-commerce efforts with automated correlation. Analyze and improve campaign success rates through direct linking to sales funnels.
- Finance & Operations: Get rid of outdated legacy systems. Quickly and easily consolidate your global financials and operations with insightful integration.
- Talent: Attract the best-fit candidates, simplify the hiring process, and develop a stand-out recruiting journey from initial listing to the final offer.
- Business Intelligence: Get a leg up on industry trends and forecasts with unique insights and tailored data visualizations.
SOLUTION GLIMPSE
INDUSTRY
Food Manufacturing
SOLUTION
Automated Contract Signing, Approval & Storage Process
TECHNOLOGY USED
SharePoint Online
Nintex Workflow and Forms for Office 365
Microsoft Power Automate
Adobe Sign
KEY BENEFITS
Business process analysis & documentation
Flexible & repeatable approval process
Electronic request forms
Automated approval & digital signature process
Contract storage solution
Approval history for audits
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We’re referring to more than simply CRM (Customer Relationship Management) and ERP (Enterprise Resource Planning) when we talk about business software solutions. These purpose-driven line-of-business applications exist to accelerate the various significant workloads in your organization.
Your cloud strategy serves as the bridge between your organization’s high-level corporate strategy and your cloud migration plan. We devise cloud strategies to avoid operational lag during cloud implementation and to guarantee your new cloud infrastructure immediately serves your vision and goals.
As a managed services provider, we help your enterprise business determine the most cost-effective strategy for data storage, networking infrastructure, and beyond. Our enterprise cloud solutions significantly reduce costs while enhancing business resiliency, flexibility, and network security.
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You must also plan for supporting, maintaining, and growing your technology foundation to keep pace with the growth of your business and the changing technology landscape.
Business today depends on a robust, reliable, and secure technology infrastructure. Organizations of all sizes require enterprise-grade security, monitoring, and proactive support from their Managed IT services provider.
FOUR BOX SECTION
We understand the importance of providing exceptional end-user support to ensure your business operates smoothly. With our comprehensive End-User Support, you can focus on your core business activities while we handle the technical aspects. Our knowledgeable team is here to provide you with peace of mind and confidence that your IT infrastructure is in capable hands.
Our comprehensive End-User Support offering encompasses the following key features:
Unlimited Support on Devices
With our services, every member of your team can enjoy unlimited support for any issues or questions related to your managed devices. Our expert technicians are available to assist you promptly, ensuring minimal disruption to your workflow.
9 x 5 Support for All Users
Your team’s productivity relies on seamless access to IT support. That’s why we offer 9 x 5 support. Our dedicated support team is available five days a week during regular business hours for troubleshooting, software assistance, or general IT inquiries.
Full Lifecycle Asset Management
We handle everything from procurement and deployment to ongoing maintenance, upgrades, and eventual retirement of your devices. This ensures optimal performance, reduces downtime, and maximizes the lifespan of your technology investments.
24/7 Workstation Monitoring
Our team closely monitors your managed workstations around the clock, utilizing advanced monitoring tools and techniques. This proactive approach allows us to detect and resolve problems swiftly, ensuring your systems are always up and running.
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Robust infrastructure management plays a critical role in ensuring the stability, security, and performance of your business operations. With our comprehensive Infrastructure Management services, you can trust that your IT infrastructure is in capable hands. We strive to optimize the performance, reliability, and security of your systems, allowing you to focus on your core business objectives with confidence.
As part of our comprehensive services, we offer the following Infrastructure Management features:
24/7 Monitoring of All Managed Servers and Cloud Infrastructure
We take a proactive approach to infrastructure management by continuously monitoring your on-prem and cloud servers, switches, firewalls, wireless access points, and other supporting infrastructure components. Our monitoring systems operate round the clock, allowing us to detect and address potential issues before they impact your business. This ensures that your infrastructure remains reliable and accessible at all times.
Regular Firmware and Software Updates to All Managed Infrastructure
To maintain optimal performance and security, we regularly update the firmware and software of your managed infrastructure. By staying up-to-date with the latest patches and upgrades, we ensure that your systems are protected against vulnerabilities and leverage the latest features and enhancements available.
Management of Backup Systems, Including Backup Software Licenses as Applicable
Data protection is crucial for any business. We manage your backup systems, ensuring that your critical data is regularly and securely backed up. Additionally, we handle the necessary backup software licenses, ensuring that you have the appropriate tools to effectively safeguard your data assets.
Annual Disaster Recovery Testing for Critical Systems
To mitigate the impact of unforeseen events, we conduct annual disaster recovery testing for your critical systems. By simulating real-life scenarios, we verify the effectiveness and reliability of your disaster recovery plan. This proactive approach allows us to identify and address any potential gaps or weaknesses, ensuring that your business can swiftly recover in the event of a disruption.
Remote Monitoring & Management (RMM)
Our Remote Monitoring & Management (RMM) system enables us to efficiently monitor and manage your infrastructure remotely. This includes the continuous monitoring of your managed cloud infrastructure, ensuring its availability, performance, and security. Our dedicated team keeps a watchful eye on your cloud environment, providing proactive support and prompt resolution of any issues that may arise.
Email Protection
To protect users from attacks, we offer comprehensive email protection services, including spam filtering, malware detection, encryption, and phishing prevention, ensuring secure and reliable communication for businesses of all sizes.
STEP 1: COLLECTION
- Technology Questionnaire
- Obtain contact information and a VIP list
- Identify pain points, LOB apps, critical elements
- Define project timeline and expectations
- Review the welcome letter and how to contact support
- Conduct on-site assessment
- Deliver documentation
Introducing our Managed IT & Cybersecurity Services Basic Package
The comprehensive solution for businesses seeking a robust and hassle-free IT experience.
In addition to the exceptional End-User Support, Infrastructure Management, and Cybersecurity services outlined above, this package goes above and beyond to provide you with additional benefits.
Our per-device Managed Services model combines IT support and cybersecurity services, ensuring comprehensive coverage across your entire digital operations, from desktop to mobile devices, on-prem servers to cloud, and the underlying infrastructure.
You’ll be assigned a dedicated Technology Alignment Manager who will serve as your primary point of contact. They will work closely with you to align your technology goals with your business objectives, ensuring that your IT infrastructure fully supports your needs and drives your success.
To ensure ongoing optimization and improvement, we conduct regular Strategic Business Reviews. These assessments help us identify opportunities for enhancing your IT environment, addressing pain points, and streamlining operations, ensuring that your technology continuously evolves alongside your business.
You’ll also enjoy a discounted hourly rate for projects. Whether you’re planning upgrades, expansions, or custom IT initiatives, our team of experts will provide high-quality services at a reduced rate, enabling you to achieve more within your budget.
Stay a step ahead of cyber threats with Cybersecurity-as-a-Service.
While several Cybersecurity Services are included with every Managed IT Services engagement, we also offer Cybersecurity-as-a-Service for end-to-end cybersecurity needs.
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